Case study · Critical infrastructure
A national helpdesk and a secure communication channel, with one accountable partner
Integrated NOC design with about 35% cost savings; complete IT infrastructure support since 2014.
~35%cost savings
India–UScommunication channel
Since 2014complete IT support
- The situation
- NPCIL needed to set up a national helpdesk centre and a communication channel between India and its US counterpart.
- The challenge
- The environment had to bring together connectivity, data centre, telephony, physical security and video conferencing to a high standard of reliability.
- The decision
- Geekay designed an integrated network operations centre (NOC) solution that brought these needs together.
- The work
- Geekay installed fibre connectivity and network infrastructure; built a data centre with virtual servers, EPABX and IP telephony; and installed security surveillance, biometric door access and attendance systems, and video conferencing.
- The change
- The integrated design delivered approximately 35% cost savings, and Geekay has provided complete IT infrastructure support since 2014.
- What came next
- A single, accountable operating model for a critical national environment.
Figures as reported for the engagement.